Browse our collections, select your items and sizes, and add them to your cart. When you're ready, proceed to checkout, fill in your delivery details, and choose your preferred payment method. You'll receive an order confirmation via email once your order is placed.

We accept M-Pesa, Visa, Mastercard, and other major payment methods available at checkout. All transactions are processed securely.

We process orders quickly, so changes may not always be possible. If you need to modify or cancel your order, please contact us immediately via WhatsApp at +254 757 818 929 or email admin@leorana.com. We'll do our best to accommodate your request before the order is dispatched.

Yes, all prices displayed on our website are inclusive of applicable taxes. The price you see is the price you pay - no hidden charges at checkout.

Cash on delivery is not currently available. We accept secure online payments via M-Pesa, Visa, and Mastercard at checkout.

We offer delivery across Kenya, Monday to Friday, from 10:00 AM to 7:00 PM. Orders within Nairobi are typically delivered within 1-3 business days. Deliveries to other parts of Kenya may take 3-7 business days depending on your location. Same-day delivery may be available for select areas - details will be shown at checkout.

Shipping costs are calculated at checkout based on your location and order size. We regularly offer free shipping promotions - keep an eye on our homepage for current offers.

Once your order is dispatched, you will receive a confirmation email or WhatsApp message with tracking details. You can also check your order status by logging into your account and visiting your order history.

Yes, we deliver across Kenya. Delivery times and costs may vary depending on your location. Enter your address at checkout to see available shipping options for your area.

Currently, we only deliver within Kenya. We're working on expanding our delivery network - follow us on social media for updates on international shipping.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached and original packaging. Please keep your receipt or proof of purchase handy.

To initiate a return, email us at admin@leorana.com with your order number and reason for the return. Once approved, we will provide you with a return shipping label and instructions. Please note that items sent back without prior approval will not be accepted.

Once we receive and inspect your returned item, your refund will be processed to your original payment method within 10 business days. You'll receive a confirmation email once the refund is issued. If you return an item in store and it is accepted, the credit note is issued immediately.

We recommend returning the original item and placing a new order for the size or colour you need. This ensures the fastest turnaround and avoids stock issues. Follow the standard return process to get started.

The following items are non-returnable: sale or discounted items, gift cards, personal care products, and any items that have been worn, washed, or had tags removed. Items must be in their original condition for a return to be accepted.

We're sorry if that happens! Please contact us immediately at admin@leorana.com or via WhatsApp with photos of the item and your order number. We'll arrange a replacement or refund as quickly as possible.

Yes, 100%. LEORANA is an authorised retailer for all the brands we carry, including Mango, PUMA, Hummel, Etam, and Primark. Every item is sourced directly from the brand or its official distributors. We guarantee authenticity on every product.

Each product page includes a size guide specific to that brand. Since sizing can vary between brands (for example, Mango and PUMA may fit differently), we recommend checking the size chart on the product page before ordering. If you're still unsure, reach out to us on WhatsApp and we'll help you find the right fit.

All items listed on our site are in stock and ready to ship. If an item is out of stock, it will be marked as "Sold Out" on the product page. You can sign up for restock notifications on any sold-out product.

We carry a curated selection of international fashion brands including Mango, PUMA, Hummel, Etam, and Primark, with new brands added regularly. Browse our full brand list on the Women's or Men's brand pages.

Tap the account icon at the top of any page and select "Create account." Fill in your name, email, and a password to get started. Having an account lets you track orders, save your addresses, and check out faster.

You can reach us via:

• WhatsApp: +254 757 818 929
• Email: admin@leorana.com

Our team is available Monday to Saturday and aims to respond within a few hours during business hours.

Yes! LEORANA gift cards are available in various denominations and make the perfect gift for any fashion lover. You can purchase a gift card here. Gift cards are delivered by email and can be redeemed at checkout.

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