Terms and Conditions
Thank you so much for choosing Leorana!
We’re a fashion brand selling company, committed to bringing you high-quality, stylish, and international brand pieces. Our goal is to connect you with the best internationally sourced fashion items that make you look and feel your best.
There are a few things we need to go over so that we’re all on the same page:
- Customer Feedback: We’re always growing and improving, and we value your feedback. Whether it’s a compliment or a concern, we’d love to hear from you—your input helps us serve you better.
Now, let’s go over the important details below…
OVERVIEW
This website is operated by Leorana. Throughout the site, the terms “we,” “us,” and “our” refer to Leorana. Leorana offers this website, including all information, tools, and services available, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (Terms of Service, Terms), including any additional terms referenced herein and/or available via hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to them.
Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
RETURNS, REFUNDS & EXCHANGES
We do our best to ensure that the items you receive are of the highest quality. If you are not satisfied with your purchase, you may request a refund or exchange within 48 hours of receiving your order. We kindly ask that you provide details about the issue and, where possible, include a photo of the item in its original condition upon delivery.
Please note:
- Some pieces of clothing items may be non-refundable, due to hygiene concerns.
- Items must be unused, unwashed, and in their original packaging with tags attached to qualify for a return or exchange.
PROMOTIONS, DISCOUNTS & COUPONS
Leorana offers exclusive promotions and discounts through our coupon system. However, to maintain fairness, we enforce the following guidelines:
- One-Time Use Per Customer: Each coupon is valid for a single use per customer. Creating multiple accounts to use the same coupon multiple times is strictly prohibited.
- Fair Use: Any misuse of coupons, including repetitive use or attempts to circumvent our policies, is not allowed.
- Management’s Rights: Leorana reserves the right to refuse service, cancel orders, or blacklist customers from future promotions if we detect any coupon misuse.
We appreciate your cooperation in ensuring fair access to our exclusive deals.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your location or that you have given us consent to allow any of your minor dependents to use this site.
- You may not use our products for any illegal or unauthorized purpose.
- You must not transmit any worms, viruses, or malicious code.
- A breach of any Terms will result in an immediate termination of services.
SECTION 2 – PRODUCTS OR SERVICES
- Certain products may be available exclusively online and may have limited quantities.
- We have made every effort to display colors and images accurately. However, we cannot guarantee that your screen’s display will be 100% accurate.
- We reserve the right to limit sales of our products on a case-by-case basis.
- Prices and product descriptions are subject to change without notice.
SECTION 3 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all transactions.
SECTION 4 – THIRD-PARTY LINKS
Our website may contain links to third-party websites that are not affiliated with us. We do not take responsibility for examining or evaluating the content or accuracy of these sites.
SECTION 5 – USER COMMENTS, FEEDBACK & SUBMISSIONS
If you submit creative ideas, suggestions, proposals, or other materials (collectively, “comments”), you agree that we may use them freely without restriction. We are under no obligation to:
- Maintain comments in confidence.
- Pay compensation for comments.
- Respond to comments.
We reserve the right to remove content that violates any rights, is offensive, or contains harmful elements.
SECTION 6 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 7 – ERRORS, INACCURACIES & OMISSIONS
Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, offers, and availability.
We reserve the right to correct any errors and update or cancel orders as needed.
SECTION 8 – PROHIBITED USES
You are prohibited from using this site for:
- Unlawful purposes.
- Violating any regulations, laws, or local ordinances.
- Harassing, abusing, or discriminating against others.
- Uploading viruses or malicious code.
- Spamming, phishing, or engaging in deceptive activities.
We reserve the right to terminate your use of our services if you violate these terms.
SECTION 9 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Kenya.
SECTION 10 – CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms at any time. Your continued use of our website constitutes acceptance of any modifications.
SECTION 11 – CONTACT INFORMATION
Questions about these Terms? Contact us at contact@leorana.com.